Privacy Policy

Last Updated: January 1, 2026

DM Holidays Pvt. Ltd. ("DM Holidays", "we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website dmholidays.in and use our travel services.

1. Information We Collect

1.1 Personal Information

When you make an enquiry, book a tour, or create an account, we may collect:

Full name, email address, phone number
Date of birth, passport details (for international tours)
Billing and payment information
Travel preferences and tour history
Emergency contact information

1.2 Automatically Collected Information

When you visit our website, we automatically collect:

IP address, browser type, operating system
Pages visited, time spent, referring URLs
Device information and identifiers
Cookie data and session information

2. How We Use Your Information

We use the collected information to:

Process tour bookings and reservations
Communicate tour details, confirmations, and updates
Send promotional offers and newsletters (with your consent)
Improve our website and services
Process payments and prevent fraud
Comply with legal obligations
Provide customer support
Conduct analytics and market research

3. Information Sharing

We do not sell your personal information. We may share your information with:

Hotels & Resorts: To confirm accommodation bookings
Transport Providers: For flight, bus, and cab bookings
Visa Processing Agents: For international tour visa applications
Payment Gateways: For secure payment processing
Legal Authorities: When required by law

All third-party partners are bound by confidentiality agreements and are not permitted to use your data for their own marketing purposes.

4. Cookies

We use cookies and similar tracking technologies to enhance your browsing experience. Cookies help us:

Remember your preferences and login status
Analyze website traffic and usage patterns
Deliver relevant advertisements
Improve website functionality

You can control cookie settings through your browser. Disabling cookies may affect some website features.

5. Data Security

We implement industry-standard security measures to protect your personal information:

SSL/TLS encryption for all data transmissions
Secure servers with access controls
Regular security audits and updates
Employee data protection training

While we strive to protect your information, no method of transmission over the internet is 100% secure.

6. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal requirements. Booking records are typically retained for 7 years for tax and legal compliance. You may request deletion of your data subject to legal retention requirements.

7. Your Rights

You have the right to:

Access: Request a copy of your personal data
Rectification: Correct inaccurate information
Deletion: Request erasure of your data
Objection: Opt-out of marketing communications
Portability: Receive your data in a structured format

To exercise these rights, contact us at: info@dmholidays.in

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these sites. We encourage you to read their privacy policies before providing any personal information.

9. Children's Privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes by email or a prominent notice on our website. Your continued use of our services after changes constitutes acceptance of the updated policy.

11. Contact Us

For privacy-related questions or concerns:

Email: info@dmholidays.in
Phone: +91 8178201231
Address: D-573, Astha Vihar, Prem Nagar-3, Kirari Suleman Nagar, New Delhi - 110041