DM Holidays
Clear timelines, fair processing, and transparent travel terms.
At DM Holidays, we work to deliver smooth travel experiences while understanding that plans can change. This policy explains cancellation timelines, refund processing, booking modifications, and exceptional cases.
Please notify us in writing if you need to cancel your tour or travel service. Cancellation charges apply from the date we receive written notice.
Written cancellations are processed on working days. Requests received on Sundays or holidays will be treated as received on the next working day.
Approved refunds are processed within 7 working days after cancellation confirmation. Bank, payment gateway, airline, rail, hotel, or Volvo/operator deductions may apply based on the supplier policy.
Flight, train, Volvo, hotel, permit, helicopter, and activity refunds are subject to the terms of the respective service provider and their availability rules.
If you need to modify booking dates, guest names, room category, vehicle type, or services, please contact us as early as possible. Changes are subject to availability and may require additional charges. If a modification reduces the package cost, any eligible balance will be adjusted according to this policy.
Certain fees are non-refundable, including booking fees, service charges, permits, special requests, payment gateway charges, and services already confirmed or consumed.
Guests are responsible for settling early check-in and late check-out payments directly with the hotel unless included in writing. No refund is provided for unused hotel stays, transport, missed meals, sightseeing, or services after the trip has started.
If DM Holidays must cancel your booking due to unavoidable operational reasons, you will receive a full refund of the amount paid to us, or we will help arrange alternate accommodation, transport, or package options where possible.
In extreme cases such as natural disasters, medical emergencies, government restrictions, road closures, or severe weather, refund requests are reviewed case by case. Supporting documentation may be required.
For cancellation or refund assistance, contact us at:
Email: info@dmholidays.in
Phone: +91 8178201231
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