1. Information We Collect
When you use DM Holidays services, we may collect the following types of information:
- Personal Information: Name, email address, phone number, travel dates, and preferences when you submit enquiry forms or book packages.
- Usage Data: Pages visited, time spent on site, browser type, IP address, and referring URLs for analytics purposes.
- Communication Data: Messages sent through our contact forms, WhatsApp, or email correspondence.
- Account Data: If you create an account — email, password (encrypted), and profile information.
2. How We Use Your Information
Your information is used exclusively for:
- Processing and customizing your travel enquiries and bookings
- Communicating trip details, confirmations, and updates
- Sending promotional offers and newsletters (only with your consent)
- Improving our website, services, and customer experience
- Complying with legal obligations
3. Data Sharing
We do not sell or rent your personal information to third parties. We may share data with:
- Travel Partners: Hotels, transport providers, and activity operators necessary to fulfill your booking.
- Service Providers: Payment processors, email services, and analytics tools that help us operate the website.
- Legal Requirements: When required by law, court order, or to protect our rights.
4. Cookies
We use cookies and similar technologies to:
- Remember your preferences and settings
- Analyze website traffic and usage patterns
- Provide personalized content and advertisements
You can control cookies through your browser settings. Disabling cookies may affect some website functionality.
5. Data Security
We implement industry-standard security measures including:
- SSL/TLS encryption for all data transmission
- Encrypted password storage (bcrypt hashing)
- Regular security audits and updates
- Access controls limiting employee data access
6. Your Rights
As per applicable Indian privacy laws, you have the right to:
- Access your personal data we hold
- Request correction of inaccurate data
- Request deletion of your data (subject to legal obligations)
- Unsubscribe from marketing communications at any time
- Lodge a complaint with the relevant data protection authority
7. Data Retention
We retain personal information for as long as necessary to provide our services and comply with legal requirements. Enquiry data is retained for up to 3 years. Account data is retained until you request deletion.
8. Third-Party Links
Our website may contain links to external sites. We are not responsible for the privacy practices of other websites. We encourage you to review their privacy policies.
9. Children's Privacy
Our services are not directed to individuals under 18. We do not knowingly collect personal information from children. If we become aware of such data, we will delete it promptly.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. Continued use of our services after changes constitutes acceptance.
11. Contact Us
For privacy-related questions or requests:
