Introduction
1. Refund Processing
Processing Time: Refunds for cancellations will be processed within 7 working days from the cancellation date.
Service-Specific Refunds: Refunds for railway, airline, or Volvo tickets are subject to the policies of the respective service providers and their availability.
2. Modification Policy
If you need to modify your booking (e.g., change dates, upgrade services), please contact us promptly. Modifications are subject to availability and may incur additional charges. If the modification reduces the total cost, the difference will be refunded according to our cancellation policy.
3. Non-Refundable Fees
Certain fees are non-refundable, including but not limited to booking fees, service charges, and any additional services already provided (e.g., airport transfers, special requests).
4. Early Check-In & Late Check-Out
Payment: Guests are responsible for settling payments for early check-in and late check-out directly with the hotel.
4. Special Circumstances
In cases of extreme unforeseen circumstances (e.g., natural disasters, medical emergencies), we will review refund requests on a case-by-case basis. Documentation may be required to support your request.
5. Contact Us
If you have any questions about this Refund Policy or need assistance with a refund request, please contact us at:
Email: info@dmholidays.in
Phone: +91-8178201231